RADFORD, Va. (WSET) — The Kroger in Radford is now offering online ordering for their groceries from a computer or mobile device.
You can pick up what you order curbside at the store on Lee Hi-Way in Fairlawn at the time of your choosing.
Kroger created 15 new jobs at the store to staff the service, including associates who shop for customers, assemble orders, and deliver groceries to customers cars at curbside.
More than 40,000 items, the same ones you find when shopping in the store, are available through ClickList including, fresh meat, produce, and adult beverages.
Virginia law prevents you from buying tobacco products and pharmacy prescriptions using the ClickList service and you also cant buy hot foods or gifts cards.
ClickList is saving customers time and making their grocery shopping easier, said Allison McGee, corporate affairs manager for Krogers Mid-Atlantic Division. They say their typical weekly shopping takes 90 minutes or longer and using ClickList reduces the time to about 20 minutes.
Kroger is also waiving the $4.95 service charge for each customers first three orders.
Customers place their order at select a time to pick it up at the store the same day. Kroger requires a minimum of four hours notice. Customers may order up to three days in advance and pay online when ordering.
A Kroger associate shops the store to fulfill the order. If an ordered item is not available, the selector will choose a substitute. If an item is not available in the size ordered, the selector will choose another size. Any changes will be wrapped separately, and the customer may decline the substituted item. If the item costs more than the customers selection, the customer will receive the lower price. The customers order is stored in a temperature-controlled room. Coupons electronically linked to a customers Kroger Plus Card are automatically redeemed to reduce the cost of the order. Paper coupons will be deducted at the time of pick-up.
Associates deliver the groceries to the customer at a designated parking space near the store.
The entire processordering and pick-uptakes about 20 minutes.
The feedback is terrific, said McGee, Especially among parents of small children, young professionals, seniors and people who are mobility impaired. Many tell us they are saving money by using ClickList.
The Radford store is the third location in the New River Valley to offer ClickList; Christiansburg and S. Main Street store in Blacksburg are the others.
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